CRITICAL PERSPECTIVE ON LUXURY AND A HUMANISTIC APPROACH
I am a Luxury Customer Experience Designer and I transform teams through trainings and workshops so that they can positively influence others.
I have worked for 15 years in Luxury Customer Experience in hospitality, retail, and luxury corporations. Always in operations as that's my thing.
I guide brands and companies to set up the right culture to deliver emotional and transformative experiences that lead to loyalty, profitability and trust. A luxury Culture, a Guest Culture and a Service Culture are all fundamental in the success of a luxury brand.
My approach to design is with the guests and employees at the center of everything, and with that I craft emotional, sensorial and authentic journeys.
I am an International Speaker and I work with clients across the world.
MY VALUES
Serve those who
serve
Inspire others to transform
Empower everyone to add value
some companies i have worked with
AFFILIATIONS
CCXP
Certified Customer Experience Professional from the Customer Experience Professional Association, United States
Chair of the Regional Leadership Council
EXECUTIVE MASTER
MSc Luxury Management and Guest Experience from Glion, Switzerland
JUDGE
International Customer Experience Awards.
I judge in the category of Experience Design