CREATIVE LAB
Bespoke, participative and engaging 3-day workshops for companies and brands from any Luxury segment.
Your teams will not come back the same.
WHAT CAN YOU EXPECT?
TAILOR MADE COURSES
ACTIVE TEAM PARTICIPATION
EXAMPLES FROM YOUR CONTEXT
INSPIRATION AND EMPOWERMENT
TEAM
BUILDING
LUXURY EXPERIENCE DESIGN
Designing your guest/client experience and journey is the most important aspect to ensuring a smooth and impactful experience. In the luxury industry, designing this journey is critical to your success and being intentional about it will increase your guest/client satisfaction.
Most companies oversimplify this process, and this lack of depth results in dissatisfaction, churn, and lost profitability.
Designing a detailed and meaningful experience and strategize the best way to deliver it, will ensure consistency and more value.
CLIENTELING
Clienteling is the only sales approach that works in luxury.
It helps your teams to build long term relationships with your clients leading to loyalty, satisfaction and further engagement. Clienteling requires great commitment, but also adequate tools to be able to perform it successfully; collecting preferences, behavioral data and details during each interaction allows employees to influence and advise clients which enables them to connect with them and personalize each experience. This leads to increasing your clients’ lifetime value, brand equity and profitability.
INTUITIVE SERVICE
Intuitive Service is the only type of approach that works in luxury Hospitality along with an excellence mindset.
Turning interactions into moments of delight and having the ability to design these moments in an asynchronized context is not easy. It requires committed teams that know how to listen, empathize and then create a dream that connects, surprises and why not transforms the guest.
Collecting preferences, behavioral data and details during each interaction allows employees to design personalized experiences that go beyond guests’ dreams. Being proactive and intuitive raises the perceived value of what you offer.
EMPLOYEE EXPERIENCE DESIGN
Employee Experience is not only doing fun and team building activities within the organization.
It’s also more than treating your employees with respect and kindness and goes beyond paying them on time and giving them a uniform.
It’s the commitment and responsibility to build your people and fostering a luxury customer centric culture where they can thrive.
This requires high standards, value alignment, allocating proper resources and tools, training and coaching, support and consistency, the right recognition and engagement strategies, and diversity, equity, inclusion and belonging.
