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EXPERIENCE DESIGN
I'll inspire you to see your experience from a different point of view. We will intentionally craft every touchpoint so that you can translate your purpose and mission into a reality that your customers can see and feel.
RETAIL OPERATIONS, EXPERIENCES, EVENTS, ACTIVATIONS, STANDARDS AND MANUALS
HOSPITALITY AND AVIATION OPERATIONS, EXPERIENCES, CONCEPT DESIGN, OPERATIVE SETUP, STANDARDS AND MANUALS
CORPORATE HOSPITALITY, PROCESSES, INTERNAL AND EXTERNAL CLIENT DESIGN,
STANDARDS AND MANUALS
EMPLOYEE EXPERIENCE DESIGN, RECRUITMENT, TRAINING AND DEVELOPMENT SETUP
OMNICHANNEL, DIGITAL EXPERIENCE DESIGN
PROJECT FRAMEWORK
Cultural Assessment
Luxury Customer Experience Design
Customer Journey Map
Implementation and Calibration
Training
Mystery Shopping
ROAD MAP
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Meeting to discuss needs and expectations
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Scope definition and approval
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Timelines and quote approval
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Project execution
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Follow up
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